OwlBrain offers a fair refund policy for paid subscribers. We want you to feel confident subscribing. If the Platform does not meet your needs, we will work with you to find a resolution.
01
Overview
This Refund Policy outlines the terms and conditions under which OwlBrain ("we," "us," "our") will issue refunds for paid subscriptions. This policy applies to all paid plans on the OwlBrain platform.
Free plan users are not eligible for refunds as no payment is made. For paid subscriptions, we evaluate refund requests on a case-by-case basis, guided by the conditions below.
02
Eligibility for Refunds
You may be eligible for a refund if:
- You are a first-time paying subscriber on a paid plan
- Your refund request is submitted within the eligible time window (see Section 3)
- You have not excessively used the generation features beyond what a genuine evaluation would require
- Your account has not been suspended or terminated for policy violations
- The request is made in good faith — not as part of a pattern of repeated subscribe-and-refund behaviour
03
Refund Window
Refund requests must be submitted within the following timeframes from the date of your most recent charge:
- Monthly plans: Within 7 days of the billing date
- Annual plans: Within 14 days of the billing date
Requests submitted after these windows will generally not be eligible for refunds, except in exceptional circumstances at our discretion (e.g., billing errors or technical failures on our end).
💡 Tip: If you are unsure whether OwlBrain is right for you, we recommend starting with the Free plan before upgrading to a paid tier.
04
Conditions for Refund Approval
Refunds are issued at OwlBrain's discretion. We are more likely to approve a refund if:
- You experienced a technical issue that significantly prevented use of the Platform and was not resolved within a reasonable time
- You were charged incorrectly (e.g., duplicate charge or wrong plan billed)
- The Platform failed to deliver the described core functionality during your subscription period
- You upgraded by mistake and immediately requested a downgrade before generating any content
We will review the account usage data as part of evaluating any refund request.
05
Non-Refundable Scenarios
The following scenarios are generally NOT eligible for refunds.
- Refund requests submitted after the eligible time window has passed
- Requests from accounts that have heavily used the generation features (e.g., consumed a significant portion of the monthly word limit)
- Dissatisfaction with AI output quality — AI-generated content is provided as-is and results vary by input
- Accounts suspended or terminated for violating our Terms of Service
- Refund requests for partial months after a cancellation (subscriptions run to the end of the billing cycle)
- Accounts that have previously received a refund for the same or similar plan
- Failure to cancel before an auto-renewal where adequate prior notice was provided
- Requests citing third-party platform decisions (e.g., Upwork rejection of a proposal generated by OwlBrain)
06
Subscription Cancellation
You may cancel your OwlBrain subscription at any time. Upon cancellation:
- Your access to paid features continues until the end of the current billing period
- You will not be charged for the following billing cycle
- Your saved content and account data remain accessible until the billing period ends
- After expiry, your account reverts to the Free tier (with Free plan limitations)
- Cancellation does not automatically trigger a refund for the current billing period unless a refund request is also submitted and approved
To cancel, go to Profile → Settings → Subscription & Billing and follow the cancellation steps, or contact us directly.
07
How to Request a Refund
To request a refund, follow these steps:
2
Include in your message: Your registered email address, the plan you subscribed to, the date of the charge, and the reason for your refund request
3
We will review your request within 3–5 business days and may ask for additional information to process your request
4
If approved, we will process your refund via the original payment method. You will receive a confirmation email once the refund is issued.
08
Processing Time
Once a refund is approved:
- Refunds are typically processed within 5–10 business days
- The time for the refund to appear in your account depends on your payment provider and may take up to 10 additional business days
- We will notify you by email once the refund has been issued on our end
If you have not received your refund within the expected timeframe, please contact your bank or payment provider first, then reach out to us if the issue persists.